Sekarang ni zaman millenia, bekerja dengan otak, bukan dengan kaki & tangan jek. Shigeo Shingo once said, to be succesful get all people involved from top to bottom & drive their ideas. Never underestimate your subordinate. And that was in 1950's. Since then the American ciplak his idea & implement it in the West.
Merujuk DBP, kakitangan bermaksud pekerja (pejabat, syarikat, dll), pembantu (yg turut melaksanakan atau mengurus kerja).
Macam mana pulak dengan kakitangan k'jaan? Kenapa agaknya selalu ada problem bila deal dgn agensi k'jaan?
Hmmm.. mungkin ni rootcause nyer:
(1) satu officer tade...so keje officer tuh tak gerak until he/she get back! No one will follow up...sedihnya bila officer tuh in charge in customer related issues. Kalau cuti 1 minggu kene tunggu la 1 minggu...aku penah kena, officer tuh training 1 minggu then sambung cuti 1 minggu. Total dia unavailable time: 2 weeks. Oh fuck up nyer. How the hell they delegate their job?
(2) customer servis & kaunter pertanyaan yg biasanya buat part time jual tempe basi. Sebab muka diorang pun ala2 tempe basi. Bila di tanya semua tak tau...mintak kite call sana sini. People say Arsenal play a lot of passing football. Same with customer service in GLC or gov. They'll pass u around until the opponent (us, unfortunately) fed up.
(3) mentaliti 'bekerja untuk benefit'. I am not talking about salary or bonus.
(4) etc etc....
If these behavior or mentality in private company, sure kena whack dengan boss. Atau pun kene maki hamun. I must admit not all the gov servant are like this, jangan kerana nila setitik, rosak susu sebelanga plak. Oh tebalnya semangat ketuanan melayu aku, sampai berkias-kias plak.
Perhatikan gambar di atas. Kalau diterjemahkan ke Bahasa Melayu,
Tenaga mental, mood, & motivasi
Makanan yang pekerja (kakitangan?) anda makan adalah kritikal untuk kejayaan anda.
Jadi untuk berjaya, pastikan pekerja kita makan makanan berkhasiat disamping tuh yang terang & jelas halal dan jauh dari segala unsur subahat. Hahahaha. Oh, I am begging the gov servant to improve, or else GFY la.
note to pt/ptd: hayatilah hari kualiti agensi anda & faham betul² maksud piagam pelanggan.
In my company, we (even the operator & GW) are reffered as....associate. Not employee or kakitangan.
9 comments:
hahahaaaaaa.... I experienced once!!
before submission of my application, "tanah ko boleh ni wak!!"
after a year of HELL, "kami minta maaf, tapak yang dicadangkan adalah tidak sesuai..."
aku pun dengan blank dan muka tanpa perasaan bertanya di dalam hati... apakah yang buat selama setahun ini??
Bukankah mudah pada hari pertama submission dia terus kata "cari tapak baru laaaa........"
See, what I told you. Kegampangan. The truth about them.
First, we should change the name from KE-RAJA-AN to pemerintah, sebab mungkin disebabkan perkataan itu, diaorang semua rasa macam raja. Opps, lebih dari raja.
From my experience, only that I said that I worked for a TV station, then only I see them smile, see them so beautifully sweet, nice, adorable and pleasant and will treat me like raja.
So, what ever happen to those anak nelayan, anak pekebun, anak penoreh getah, anak pesawah atau yang tidak mempunyai kelebihan macam aku?
Antara service yang sucks big time di Johor ialah di Hospital Sultanah Aminah. Ada segelintir kakitangan jek yang elok dan yang kerja dengan seikhlas hati. Ohh by the way, menurut laporan Audit 2007, Jabatan Kesihatan adalah yang paling corrupt di kalangan perkhidmatan awam, so it comes to no surprise.
It comes to no surprise that macam Wak Zailan experienced, kakitangan kerajaan tidak pernah konsisten dengan apa jua keputusan. Hari ni kau jumpa orang lain, dia akan cakap lain, esok jumpa orang lain dah cerita lain. Hakikatnya, macam tak ada Standard Operating Procedure. Silap haribulan, diaorang ni, pi susah payah buat SOP hanya untuk presentkan kat boss boss diaorang jek, lepas tu, implementation ada? Aku akan jadik gampang kalau ada jabatan yang implement. Haha.
Diaorang pacak Quality frame nicely on their wall, tapi kekadang aku geli, aku meluat sebab satu pun tak ikut. Nak suruh diaorang senyum? Tak boleh suruh diaorang senyum sebab kita ni merempat, mengemis dan minta sedekah dengan kakitangan kerajaan yang selalu rasa lebih tinggi dari raja.
Many times that I myself, gave them a piece of my mind. What should i care? I worked around the clock for my hard earn money and pay the tax.
Donning their nice bush jacket with tie, their work quality even worst than orang yang angkat sampah. That is the truth. Orang angkat sampah pun ada adab, ada rasa hormat dan diaorang taklah sekolah tinggi sangat pun.
The truth is, from top to bottom kat jabatan kerajaan PERLU PERGI KELAS ADAB SOPAN DAN JATIDIRI agar dapat mengingatkan mereka tentang status mereka sebagai PUBLIC SERVANT. Cuba pi check kat mana mana dictionary, apa makna public servant.
Lagi satu, kekadang aku meluat dengar statement dari Ketua Setiausaha Negara (KSN) yang dok sibuk menyebut untuk menaikkan kualiti, cara bekerja kakitangan awam, dan yang paling bestnya, setiap kali tukar, setiap kalilah cakap benda yang sama, dan kat bawah, tetap sama jek. Nasib baik aku bukan editor paper atau TV, kalau tidak sure aku akan blackout that statement sebab membazir space jek. Hahaha.. If I am an editor, aku pi suruh dia buat statement kat facebook jek. Layannnnnnnnnn....
wak,
itu la nasib kalau tade 'kabel' kat dalam. hahaha. dah la birokrasi cam jahanam. aku rasa presiden cuepacs skrg bole masuk top 10 most influential people. tengok jela apa yg gov servant dpt compared to what they do. A lot of BS!
bro,
aku baru kene dgn TNB aritu, tanya customer servis semua tak tau. Pastu terus refer kat Manager Cust Service. Manager plak outstation, training pastu sambung cuti. Kat reception pun tak tau Manager tade, sampai la aku terapacak kat depan ofis manager tuh. Fuckup nyer reception. Tade org bole follow up. After 1 month, finally bila jumpa ast. manager customer service, dia cakap..."ooo...kitorang nyer staff customer service kat kaunter tuh memang tak tau apa2 sangat...kalau bil tertunggak & register bil bole la....". Then why the hell they call it customer service?....GFY.
haih. dulu aku pn pikir mcm tu .. tp xsemua org gomen mcm tu. maybe yg level macai ni jek mcm tu .. officer xsangat kot. diorang mmg byk keje.
lepas cik hb aku msk gomen baru laa aku lebih paham .. keje berkaitan dgn dasar2 kerajaan, pastu keje selalu blk mlm plus bukan boleh claim oti, pastu cuti pon susah sgt sbb byk keje.. aku xtau laa org gomen lain kan. ni aku ckp psl cik hb aku jek.
anyway aku xbleh laa ckp byk, sbb aku pn menumpang segala keistimewaan cik org gomen nih, spt akan bersalin di ward 1st class tanpa baya sesen pon. syok dowh. gagaga. ;)
farrah, (aku sengaja salah eja...)
first, maybe u missed the part when i said, "not all the gov servant are like that". Have u ever wonder why people invent the word government servant & private staff? Instead of gov staff & private servant. haha.
pls get the message (or maybe u missed interpret) that we, "Rakyat Marhaen...." are dissapointed with the level of customer service related to GLC or Gov or Jabatan Kerajaan etc. Regardless of their level, macai ka, balaci ka, officer ka, kuli ka.....I don't quite get it when u told me, "officer banyak keje"....look & read the customer charter or quality charter, does it say IF U ARE BUSY U CAN ACT LIKE A MORON, WE CANNOT COMPROMISE. OT & cuti...to point out these 2 factors, i think u should know better as a private staff. Kalau dah tau tade OT & susah cuti, why susah2 join the jabatan in the first place. Nak OT banyak & cuti senang keje dengan swasta or bukak kedai runcit. FYI, it's what other people call C-O-M-M-I-T-M-E-N-T.
Aku hanya merujuk jabatan @ agensi yg deal dengan rakyat..so if u referring to Jabatan Perangkaan, Jabatan Perancangan Bandar & Wilayah, Jabatan Kimia Malaysia, or Jabatan Hal Ehwal Orang Asli, better spend your time watching youtube instead of reading this blog.:) L-O-L.
I don't know what's your cik abang punya department, so if u like to share it with all the readers, silakan. So that I can recommend it to other people & hopefully MPC will notice this. hehe. Finally, people will know that not all the Jabatan kerajaan are dissapointing. ;)
By the way Farah, sori la kalau ada yang tercuit ati yekk...it's only my opinion based on my experienced. Jgn plak nanti ko tertelan kuih bernama emo...(kuih emo wtf?)
FYI, MPC dah gariskan panduan utk naik taraf sektor awam.
(1) cara pemikiran (???????)
(2) projek penambahbaik
(3) teknik
p/s: kompeni ko nyer insurance tak cover utk deliver baby kt specialist ke? ho-ho-ho
mak buyong, thanks anyway for dropping your comment. hargai anda singgah2 kat sini.
- peace -
Azhan,
All the government servants need to buck up and clean their act. Yes, I did typed ALL.
Sorry to say that at times, they are busy for things that are redundant. Banyak benda yang diaorang buat sebenarnya redundant. Bila redundant, banyaklah kerja diaorang tu. Dan bila staff yang bagus angkat kaki and joined private sector, they make noise, and say staff taknak buat national service lah, itulah, inilah. First of all, Govt dept needs to clean up all those old thinking and kampung thinking people so that there will be less politicking and licking. Yup, licking.
And make sure that the head of department does not promote the culture of minum pagi, minum petang, hobby sharing session including jual kain atau kek lapis during office hours.
We do understand that govt servant are underpaid. Tapi, kenapa nak memberontak while at the same time, if you know that you will be underpaid, why the hell did you joined government department? Pack up and go lah.
GLC, ermm, wait, lets talk about TNB. Why are they becoming more irritating these days? Yeah, because it is a monopoly business. We are in the take it or leave situation here in Malaysia.
The customer service in most of govt depts sucks. And TNB is no exception. In fact, while you are talking about this GLC, a media friend of mine had encountered same problem. Does anyone knows that to install a connection for a new home will require at least 2 weeks? And finally using his connection, it only needs 2 days to fix it. So apa masalahnya?
TNB shouldnt be having any customer service unit or department because they does not know what is the meaning of customer service in the first place.
Stupidity as it is, it has been a culture to most government department to render bad and unpleasant service to the public - their customers. Yup, their customers. In this case, we are not the customers, WE ARE PEMINTA SEDEKAH AND PENGEMIS DI JABATAN JABATAN KERAJAAN.
To all public servant, I have this to say: BUCK UP or LEAVE.
Terima kasih sila datang lagi.
p/s: I will be writing in length on my experience as both as journalist and a customer to government department soon. Check out my blog. Thank you.
Hazrey.
Bro,
gua tunggu lu punya entry...
nak share experience skit kat sini...
my job previously mainly kena communicate dgn Student Pass Officer kat Imigresen JB...
ohhh sangatla menguji kesabaran dan keimanan...
ade satu time, beriya-iya tercongok kat kaunter imigresen tu pukul 8 pagi sebab nak cepat settlekan application...sedangkan my office hour start pukul 9 pg...tapi end up kena tunggu sampai pukul 8.30 pagi baru officer ade kat kaunter tu...bila ditanye officer yang kat kaunter sebelah, die boleh jawab 'En XXX belum masuk lagi.die pegi minum kejap'...WTH???...
pastu ade satu time lagi, i called the Immigration Office to speak to Ms XXX...to confirm some issues regarding the student pass application...masa tu call Immigration Office pukul 3 ptg...then officer yang jawab telefon tu bole jawab 'Ms XXX xde la...die pegi jemput anak balik skolah'...WTH again???...kalau pegi jemput anak balik skolah pun, rase aku, budak skolah balik pukul 1...ade ke budak balik skolah pukul 3?....
sekian sahaja kisah saya dan Imigresen JB...
nasib baik zaman tu dah lama berlalu....
Wah! bukan main marah lagi orang sebelah tu...ni mesti kes kene buli dgn husband nih...hehehe...
actually pegawai tuh busy, kesian diorang, keje banyak dahtu nak cuti pun susah. Tapi nak amik anak balik skolah ada time plak. Hairan yekk.
-sad but true-
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